Privacy Policy

1. Legal Business Identity and Scope

Pet Waste Solutions LLC operates under the customer-facing brand Pet Waste Solutions. This Privacy Policy explains how Pet Waste Solutions LLC handles information when a person requests a quote, enrolls in service, manages an account, communicates with the company, or uses this website.

This policy applies to residential and commercial customer interactions unless a separate written agreement or a provider's own privacy notice applies.

2. Information We Collect

We may collect names, telephone numbers, email addresses, billing contact details, service addresses, requested service frequency, account preferences, quote and service history, communications, and other information a customer chooses to provide.

We may also receive limited technical information needed to operate and secure the website, such as device or browser information, network information, and records of interactions with the site.

3. Service Addresses, Property Access, and Pet Information

To provide safe and reliable service, we may collect property and gate-access instructions, information about hazards or restricted areas, and pet information relevant to safe access and service. Customers should provide only the information reasonably needed for service and keep it accurate.

Photographs may be taken when reasonably needed to verify that service was performed, document property conditions, or address a service concern. Pet Waste Solutions LLC will obtain the customer’s permission before using photographs of the customer’s property or pets in advertising, social media, or other marketing.

4. How We Use Information

We may use information to prepare quotes; enroll customers; schedule and provide recurring or one-time services; administer residential and commercial accounts; communicate about access, arrival, completion, safety, billing, or service changes; respond to questions and concerns; maintain business records; protect customers, staff, and property; prevent misuse; and comply with applicable requirements.

For commercial customers, information may also be used to prepare and administer a separate written service agreement with customized service arrangements, schedules, pricing, payment terms, and other conditions.

5. Sweep&Go and Other Service Providers

Pet Waste Solutions LLC uses Sweep&Go to support registration, scheduling, customer account access, and related service administration. We may also use service providers that support website hosting, communications, payment processing, security, and other necessary business operations.

These providers may process information only as needed to perform their services or as otherwise permitted by their own terms and privacy notices.

6. Payment and Billing Information

When a customer authorizes payment, the information needed to complete the transaction may be handled by a payment provider. Pet Waste Solutions LLC does not state that it stores full payment-card details.

Recurring residential services are billed weekly. Each Monday, Pet Waste Solutions LLC automatically charges the customer's authorized credit or debit card for services performed during the preceding week, including any additional charges separately approved by the customer. Commercial payment processing follows the applicable written commercial service agreement.

7. Ordinary Service Communications

We may use contact information for ordinary service communications, including quote follow-up, scheduling, technician arrival, yard or gate access, completed-service notices, billing, safety, failed-payment notices, and account administration. These communications are part of providing or administering requested services.

8. Marketing Email and SMS Choices

Promotional email and SMS communications are sent only to customers who have affirmatively opted in to receive them. Marketing consent is requested separately and is not combined with consent needed for ordinary service communications. A customer may follow the opt-out method provided in a marketing message or contact us to request that marketing communications stop.

Operational messages about requested or active services—including scheduling, access, completion, billing, safety, and account administration—are separate from promotional communications. Opting out of marketing does not stop necessary transactional or service messages.

9. Cookies, Essential Technologies, and Tracking

Pet Waste Solutions LLC does not intentionally add advertising pixels or third-party analytics trackers to this website. The website may use cookies, browser storage, or similar technologies that are essential to deliver, secure, and maintain site functionality.

Framer and other essential website providers may process limited technical data as needed to operate and protect the website under their own terms and privacy notices.

10. How We Share Information

We may share information with providers that support requested services, account administration, communications, payments, security, and website operations; when reasonably necessary to protect customers, staff, property, or legal rights; when required by applicable law or a valid legal process; or as part of a business transaction subject to appropriate review.

Pet Waste Solutions LLC does not sell personal information.

11. Information Security

Pet Waste Solutions LLC uses reasonable administrative, technical, and physical safeguards appropriate to the information handled. No storage or transmission system can be guaranteed completely secure, and this policy does not claim any particular security certification.

12. Retention

We retain information only as reasonably necessary for service delivery, account administration, recordkeeping, dispute resolution, security, and applicable legal obligations. After cancellation, Pet Waste Solutions LLC may retain records needed for legitimate business, tax, accounting, and legal purposes. Other personal information is deleted when appropriate, subject to applicable recordkeeping, dispute-resolution, security, and legal requirements. Because the appropriate period depends on the type of information and the reason it is held, this policy does not state a fixed retention period.

13. Privacy Choices and Inquiries

Customers may ask questions, request corrections to their account information, or make a privacy inquiry by emailing info@pet-waste-solutions.com. We may need to verify the requester's identity before acting on a request.

Any privacy rights available to a customer depend on applicable law and the circumstances of the request.

14. Policy Updates and Contact

Pet Waste Solutions LLC may update this Privacy Policy to reflect changes in services, practices, providers, or applicable requirements. Material updates will be identified by an updated effective date.

Questions about this policy may be sent to info@pet-waste-solutions.com.